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Artificial Intelligence
AI chatbots for SMEs: where they help and where they do not
A chatbot can relieve your team if it has clear tasks and limits. A sober assessment.
What a modern chatbot can do
Today’s AI chatbots understand freely worded questions and reply in natural language. With your own content as a basis they can answer many standard questions reliably.
Good use cases
- Questions about services, prices and processes
- Opening hours, directions and contact options
- Pre-qualifying enquiries
- Internal questions about policies and templates
Where caution is needed
For legal, medical or financial assessments a chatbot should not answer itself but hand over to experts. Data protection also needs to be clarified first.
Start small
Begin with one clearly defined topic, test with real questions and expand step by step.